QQGalaxy Privacy Policy – How Your Data Is Protected and Used

1Introduction & scope

This Privacy Policy ("Policy") QQGalaxy ("we", "platform") and applicable to all registered and unregistered users ("you", "user"). By using the qqgalaxy.ws website, mobile app, or any of our services, you agree to the terms of this policy.

QQGalaxy An entertainment platform built for the people of Bangladesh. We believe your privacy is a fundamental right — which is why we collect only what is necessary and protect it with the highest level of security.

For any questions regarding this policy, please reach out to our support team directly. We are able to assist you in Bengali.

2What information is collected

QQGalaxy We collect data from you in two ways – what you provide directly, and what is collected automatically.

What you provide directly:

• Registration details: Full name, mobile number, email address, and date of birth.
• Identity verification (KYC): Copy of National ID or passport, and proof of address.
• Payment details: Mobile banking numbers (bKash/Nagad/Rocket). Card numbers and bank account numbers are not collected.
• Contact details: Messages and complaints sent to support.

Automatically collected information:

• Device information: Browser type, operating system, and device ID.
• Network information: IP address, ISP details, and connection type.
• Usage Data: Page visit times, betting patterns, and session duration.
• Cookies & Tracking: Session cookies, preference cookies.

3How Your Data Is Used

QQGalaxy Your data is used only for legitimate, clearly defined purposes. We never misuse your information.

• Service Delivery: Managing your account, processing betting transactions, and sending winnings.
• Identity verification: Completing the KYC process to prevent fraud and money laundering.
• Customer support: Resolving your issues and complaints.
• Security: Detecting unusual logins or transactions to protect your account.
• Contact: Sending important notices, policy updates, and account-related information.
• Improvements: Improving platform performance and enhancing the user experience.

4Data Retention Period

QQGalaxy Your data is stored only for as long as necessary. Information is retained while your account remains active.

• Account Information: Retained for up to 5 years after account closure (as required by law).
• Transaction History: Up to 7 years (as required under anti-money laundering laws).
• Support messages: 2 years after the issue is resolved.
• Log files: 90 days.
• Cookie data: When your session ends or you close the browser.

Once the retention period expires, data is securely deleted or anonymized.

5Who your data is shared with

QQGalaxy Your data is never sold. However, it may be shared in a limited number of circumstances:

• Payment service providers: Only the information required to process bKash, Nagad, and Rocket transactions is shared with those providers.
• KYC Services: Licensed third parties may be used for identity verification.
• Legal authorities: We are legally required to share data when ordered by a court or upon a valid request from a regulatory authority.
• Anti-money laundering authority: We are legally required to report information on suspicious transactions to the relevant regulatory authorities.

6Cookies & Tracking Technologies

QQGalaxy Cookies are used on our website and app. A cookie is a small text file stored in your browser that helps improve your experience.

You can clear existing cookies or block new ones at any time from your browser's Settings. Please note that disabling essential cookies may cause some features to stop working.

7Data security measures

QQGalaxy We follow the highest industry standards to protect your data. Our security framework is multi-layered:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption — the same standard used by banks.
• Password hashing: Passwords are never stored in plain text — they are encrypted using the bcrypt algorithm.
• Two-factor authentication: An additional security layer can be enabled for login.
• Server Security: Firewall, intrusion detection, and regular penetration testing.
• Access control: Only authorized personnel can access data on a need-to-know basis.
• Regular audits: Third-party security experts conduct regular system audits.

8Your rights

QQGalaxy Respects and upholds the following rights regarding your data:

9Protection of Minor Users

QQGalaxy 's services are intended for users aged 18 and above. We never knowingly collect information from minors.

• Age is verified at registration. Providing a false date of birth will result in account termination.
• If a parent or guardian believes their child has created an account, please contact our support team immediately.
• If an account is identified as belonging to a minor, it will be closed and all transactions and data will be deleted.

10Policy Changes & Updates

QQGalaxy This Privacy Policy may be updated from time to time. For any significant changes, members will be notified in advance via email or in-app notification.

• The "Last Updated" date is always shown at the top of the page.
• For major changes, at least 7 days' notice will be provided in advance.
• Continued use of the platform after an update constitutes acceptance of the revised policy.

11Contact & Complaints

For any questions, concerns, or complaints regarding the Privacy Policy, QQGalaxy Contact the dedicated privacy team at:

• Email: support@qqgalaxy.ws
• Subject: Send a message with the subject "Privacy Request"
• Live chat: Log in to the platform to access live chat support directly
• Response time: Initial response within 7 business days, full resolution within 30 business days

For general inquiries The FAQ page See. To learn about our terms of service, Terms & Conditions Read.